Refund policy
We take pride in the quality of our products and stand behind everything we sell. If you are not fully satisfied with your purchase, we encourage you to reach out to us directly — we are committed to finding a fair resolution for every customer.
Contact us first
Before any resolution can be considered, customers must contact our support team directly at Ourpetpalace.co@gmail.com to describe their concern. We ask that you provide your order number, a description of the issue, and any relevant photos or details. Our team will review your case individually and respond within 3–5 business days.